Shipping Policy

Order Processing Time

Each piece is handcrafted with great attention to detail. Standard-size items generally require 3–7 business days to prepare for shipment.
Custom and made-to-measure gowns may take longer depending on complexity.

Shipping Methods & Delivery

We ship worldwide using trusted carriers. Delivery times vary by location but typically range from:

• 7–15 business days for international orders

• 3–7 business days locally (if applicable)

Once shipped, you will receive a tracking number to monitor your parcel.

Shipping Fees

Shipping costs are calculated based on destination, package weight, and selected service. The exact amount will appear at checkout.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import taxes, or duties charged by their country.
These fees are not included in the product or shipping price.

Shipping Damage or Loss

If your parcel arrives damaged or appears lost in transit, please contact us immediately.
We may request photos or additional information to file a claim with the courier.

Incorrect Address

Customers are responsible for providing accurate shipping information.
Flurena Atelier is not responsible for delays or lost parcels caused by incorrect addresses.

Questions?

For shipping inquiries or delivery updates, feel free to reach out anytime:
support@flurenaatelier.com